Each year, Humphrey community residents take part in surveys to provide valuable feedback on their resident experiences. Despite a year filled with COVID-19 related challenges, our Humphrey Team has once again earned incredible accolades on management from our residents. Surveys include questions about leasing office responsiveness, maintenance technician work quality and professionalism, and the cleanliness of the apartment homes & community.
Based on resident responses, Humphrey Management has received the 2020 Resident Satisfaction Company Award from SatisFacts Research. This year, 80% of Humphrey resident survey responders stated that they were “Very Likely to Renew” their lease, while 91% would recommend their community to a friend. This is the 6th year running that residents have rated their experience as Superior or Exceptional on their surveys.
We are also proud to recognize 21 communities for receiving individual 2020 Resident Satisfaction awards: Bay Forest, Burgess Mill Station, Chapel Springs, Cottages of Shippensburg, Ellicott Gardens, Evergreen Senior, Glen Forest, Hampshire Village, Heritage Park Apartments, Monarch Mills, Overland Gardens, Perryman Station, Pin Oak Village, River Point Senior, Shenandoah Apartments, Spring Valley Apartments, The Bonifant at Silver Spring, The Bradford, Village House, Windsor Crossing Senior, and Woodside Village. Congratulations to all our winners!
Humphrey Management is a Columbia, Maryland based residential property management firm dedicated to creating thriving communities throughout the Mid-Atlantic region. With a portfolio of over 8,000 multi-family and senior apartment homes, our full-deal Humphrey Management team is adept at building and managing both conventional and affordable communities.