Innovation is vital to our competitive advantage

Dear Humphrey Management: I want to recognize Service Technician at Franklin Manor for exemplifying Foundations #2 and 4: Foundation #2: We are known for our service to our residents and each other. Our Service Commitments are the basis for our interactions with our customers and each other. Foundation #4: Innovation is vital to our competitive […]

Exceptional Assistant Community Manager

Dear Regional Manager, I just wanted to take this opportunity to share with you that Ms. Abbie [Myers] is an exceptional Assistant Community Manager who does her job extremely well. My mother moved into Victory Crest Apartments in 2015. During the application process through her actually moving in, Ms. Abbie exemplified professionalism, knowledge of the […]

Exceptional Maintenance Personnel

Dear Site Manager, Gentlemen, Too often in this world, we are quick to complain when our expectations are not me, but are very slow to bring exceptional service to the attention of management. I am hoping this letter remedies that situation as it deals with the two individuals that form the maintenance team at The […]


Dear Humphrey, I am a resident of Cascades Village. I am here almost 13 years. I have seen many managers, assistance and workers. All of them were nice. But not like the team now. They are more than wonderful & nice people. Believe me when something wrong & problem in my apt right away fix […]

Note of Commendation

Dear Humphrey Management, I am writing this e-mail as a note of appreciation for the outstanding customer service your team has provided each time I’ve contacted you; I really do appreciate your prompt responses to my inquiries. You have demonstrated how devoted you are to your work, and your professional attitude speaks for itself. Excellent […]

Vendor letter for Rainier Manor

Dear Staff of Rainier Manor, I will open with what an absolute pleasure you are. It is the greatest part of my day when I walk in cold and am warmed by the good souls I meet. We just have no earthly idea how and when these connections will occur. I hope the residents who […]

Giving Credit

To Humphrey Management, I would like to take time to give credit were credit is due to the office staff and maintenance men at the Cottages of Shippensburg they are all efficient, and totally dedicated to taking care of all problems with a smile and caring attitude. Sincerely, A resident at the Cottages of Shippensburg

Praise report for management

TO: Humphrey Management I have been wanting to express my thanks and appreciation for the cheerful, positive, caring and professionally expert attitude for our manager. She is the best manager I have had the privilege of living under as far as  all I would expect of any manager. When I first moved here from N.C. […]